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Order & Shipping
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Order & Shipping
How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it is not moving, chances are it is on its way! 

You can track your package from 17track.net or https://www.keychron.de/apps/order-tracking

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Order & Shipping
Do you ship to other countries in Europe?

We can ship to the United Kingdom, Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Greece, Spain, Finland, France, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovak Republic.

If you live in the above countries, but can't order items, You can email us (support@keychron.de).

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Order & Shipping
How long will it take to receive my order?

We typically ship in 1-3 business days (Mon-Fri). And you will receive your order in 7-14 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly. 

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Order & Shipping
My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline. Please contact the local logistics to get the package.

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Order & Shipping
Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us. 

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Order & Shipping
The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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Order & Shipping
Can I exchange an item?

If you order the wrong item, you will be able to exchange it within 14 days from the date of purchase. But you should afford the shipping cost when you return the item to us.

If we ship the wrong item to you, you can exchange it within 30 days from the date of the order.

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

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Order & Shipping
What is your return policy?

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at support@keychron.de, or you can learn more from our return policy page, https://www.keychron.de/pages/return-policy.

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